At MATEIPTV, we value your privacy. This policy outlines how we collect, use, and protect your personal information.
1. Information We Collect
- Personal Information: We only collect your Email address and Name for order processing and support.
- Technical Data: We may collect your MAC address if you use a MAG box or Smart TV app to activate your service.
- Payment Data: We do NOT store your credit card details. All payments are processed securely through encrypted third-party gateways (Stripe/PayPal/Crypto).
2. How We Use Your Information
We use your data solely to:
- Process your order and send your login credentials.
- Provide customer support and troubleshoot connection issues.
- Send important updates regarding your subscription status (e.g., expiration reminders).
3. Data Protection
We do not sell, trade, or rent your personal information to third parties. Your data is stored securely using SSL encryption technology.
4. Cookies
Our website uses cookies to improve your browsing experience. You can choose to disable cookies in your browser settings, but some features of the site may not function correctly.