We want you to be completely satisfied with our service. That is why we offer a 7-Day Money-Back Guarantee.
1. Eligibility for Refund
You can request a full refund within 7 days of your purchase if:
- We are unable to solve a technical issue you are facing.
- The service is not compatible with your device despite our support team's help.
- You are not satisfied with the channel lineup or quality.
2. Non-Refundable Situations
We may refuse a refund if:
- The issue is caused by your own slow internet connection (less than 10 Mbps).
- You violated our Terms of Service (e.g., re-streaming or sharing accounts).
- The refund request is made after 7 days of purchase.
3. How to Request a Refund
To request a refund, please contact our support team via WhatsApp or Email at support@mateiptv.com with your order number. Refunds are typically processed within 24-48 hours.